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Keeping the Peace during Meetings


One of the simplest ways to manage conflict in meetings is learning to identify the warning signs. By reading the room and spotting a frustrated employee, you can often diffuse conflict before it erupts. Body language and facial expressions are tells, indicating frustration, which can boil over into conflict. Look for obvious signs of frustration in people. Identifying a frustrated employee enables you to take immediate action and nip their frustration in the bud, before it can turn into conflict.  
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Mitigating Security Risks Presented by Your Office Printer


Modern multifunction printers (MFPs) are equipped with internal hard drives, just like a computer. These hard drives capture and store the information from all of the documents that they process. Oftentimes, this information is sensitive data that could be a liability should it fall into the wrong hands. As is the case with computers, your printers are vulnerable to attacks from hackers once they are networked. 

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Common Sales Mistakes to Avoid


In sales, the saying goes ‘always be closing.’ Here are a few blunders to avoid for the sake of ‘ABC.’ 

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Email Etiquette: Common Mistakes to Avoid


Email blunders can make us look bad, frustrate our clients and co-workers, and cause unnecessary tension in the workplace. Let’s take a look at some of the common mistakes to avoid.

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