Your persistence and patience has saved a lot of un-necessary shuffling of equipment, IT staff time and unrealized (future) gains of payroll staff time. It’s my opinion that companies which were able to survive the recent economic issues and flourish, can attribute much of their survival to excellent customer service like yours.
Mark Cameron - Network Administrator - Foothill Packing
In sales, the saying goes ‘always be closing.’ Here are a few blunders to avoid for the sake of ‘ABC.’
Being unprepared – Good salespeople are prepared for any question a prospect may ask through careful analysis of their company and its respective needs. Great salespeople anticipate potential objections ahead of time, enabling them to preemptively bring them up first to diffuse them.
Not respecting your prospect’s time – Just like you, your prospect’s time is valuable. Show up at the agreed-upon time, if not earlier. Don’t beat around the bush…get to the point. Finally, don’t overstay your welcome.
Neglecting to follow up promptly – Research shows successful sales transactions require a number of follow-ups after the initial pitch, making it essential to contact a prospect post-meeting. It’s also important to be prompt with your follow up, while you and your pitch are still fresh in their mind.