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Your persistence and patience has saved a lot of un-necessary shuffling of equipment, IT staff time and unrealized (future) gains of payroll staff time. It’s my opinion that companies which were able to survive the recent economic issues and flourish, can attribute much of their survival to excellent customer service like yours.

Mark Cameron - Network Administrator - Foothill Packing

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Effectively Resolving Conflict in the Workplace

Posted Sep 17, 2018

Here are a few strategies you can use to resolve conflict between co-workers.

Set clear expectations – Make it clear that you expect a culture of respect in your workplace, where behavior such as shouting, rudeness, and name-calling is unacceptable. When your employees know in advance this behavior will not be tolerated, they are more likely to work out disagreements in a constructive manner. 

Employ ‘active listening’ – Prior to sitting the employees down to hash out their dispute, stress the importance of ‘active listening’ to each of them. Insist they actually listen when the other party is speaking, rather than formulating a rebuttal in their head, and repeat back the opposition’s main points to ensure they hear and understand their side of things. 

Get a change of scenery – A great way to diffuse a tense situation is to leave the scene of the crime. Take both of your employees to a neutral location to work things out. An off-site lunch on the company dime is a much more informal backdrop that is often better suited for resolving a conflict.

Conflict in the workplace may be unavoidable, but failing to effectively resolve it is an impediment to productivity and staff morale.

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