Your persistence and patience has saved a lot of un-necessary shuffling of equipment, IT staff time and unrealized (future) gains of payroll staff time. It’s my opinion that companies which were able to survive the recent economic issues and flourish, can attribute much of their survival to excellent customer service like yours.
Mark Cameron - Network Administrator - Foothill Packing
All Managed Service Providers (MSPs) are not equal, and something as critical to your business as its IT infrastructure cannot be entrusted to just anyone. Here are a few prerequisites to keep in mind during your search for and evaluation of an MSP partner.
Possesses the necessary experience and certifications – An MSP should have the knowledge and expertise to adequately manage your IT environment. Inquire about the experience of their staff, core areas of expertise, and industry certifications.
Is available when you need them – IT emergencies don’t abide by normal business hours—your MSP shouldn’t either. As your business depends on technology to function, it’s imperative an MSP offers 24/7/365 support to immediately address any issues regardless of the day or time.
Has a stellar reputation – Your MSP should have a proven track record of providing IT excellence. Ask candidates to demonstrate this in the form of references and case studies outlining how they solved particular problems for clients. Any reputable provider will be happy to provide them.
Utilize this checklist during your search to help identify the right MSP for your business.