The service we have. and continue to receive. from both Chris and Diane. is exceptional to say the least. Chris has gone the extra mile on more occasions than I can easily name to be sure we are satisfied with his service. Diane takes our many questions in stride, and always provides exactly what we are looking for. even when we aren\'t even sure what it is. After a thorough review of the available companies and copiers. and several interviews and presentations, it was decided to go with Yuma Office Equipment, utilizing the State of Arizona Contract. Since we made the switch in copiers. we are experiencing no errors in billing and great service. Before the change, it was a monthly issue. with lost invoices and late charges. Service was slow and at times. did not handle the problem. With the new contracts. we can bill everything to a Purchasing Card which also gives us the option to split out the individual charges to multiple accounts. We are a very large organization. with many campuses. spread out from San Luis to Parker; Chris has never once indicated that the immense amount of time and travel required of him in the set up and continued handling of the accounts was any kind of issue. He is an amazing representative to work with, and we count ourselves lucky to have him handling our accounts.
Peggy - Purchasing Agent at AWC
A big part of being a leader is speaking to those expected to follow you. Here are some communication tips to help you sound like a leader.
Pause, think, answer – It’s difficult to sound confident and trustworthy when you’re constantly filling gaps in your speaking with filler words such as “um” and “uh.” An effective way to eliminate filler words from your vocabulary is by pausing and thinking before speaking, giving yourself a moment to gather your thoughts.
Use clear language – Leaders are often required to speak about tough or difficult topics. Using direct language that is easy to understand shows confidence and stability in a leader.
Be engaging – Leaders should be entertaining when they speak so what they say resonates with their audience. Be passionate while speaking.
Have solutions to offer – Rather than just identifying problems, good leaders are always prepared to offer a resolution to them as well. Otherwise, you’re merely finger-pointing, which is rarely an effective tactic.