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Improve Customer Service with Common Courtesy

Posted Jun 13, 2017

Consider the following standard common courtesy practices to ensure your customer service is top notch.

Hide Your Phone - The presence of your smartphone during a face-to-face meeting suggests that the information on your phone-whether it is a call, email, text, or social media post-is more important than your current conversation.

Balance Personal Disclosures - Divulging personal information to customers can be a great relationship-building tactic. However, it is important to be aware of how much information is too much and that you keep certain private details to yourself.

Email Courtesy Counts - Because a great deal of our work interaction is conducted via email, it is important to consider email standards as well. Responding to emails within 24 hours throughout the business week is a good rule of thumb. Remain professional by avoiding text-based slang such as LOL or b4 (before).

Remember the Golden Rule - Treating others as you want to be treated is applicable to customer service encounters as well. In everyday transactions and when making big purchases, pay attention to customer service tactics that work as well as ones to avoid.