The service we have. and continue to receive. from both Chris and Diane. is exceptional to say the least. Chris has gone the extra mile on more occasions than I can easily name to be sure we are satisfied with his service. Diane takes our many questions in stride, and always provides exactly what we are looking for. even when we aren\'t even sure what it is. After a thorough review of the available companies and copiers. and several interviews and presentations, it was decided to go with Yuma Office Equipment, utilizing the State of Arizona Contract. Since we made the switch in copiers. we are experiencing no errors in billing and great service. Before the change, it was a monthly issue. with lost invoices and late charges. Service was slow and at times. did not handle the problem. With the new contracts. we can bill everything to a Purchasing Card which also gives us the option to split out the individual charges to multiple accounts. We are a very large organization. with many campuses. spread out from San Luis to Parker; Chris has never once indicated that the immense amount of time and travel required of him in the set up and continued handling of the accounts was any kind of issue. He is an amazing representative to work with, and we count ourselves lucky to have him handling our accounts.
Peggy - Purchasing Agent at AWC
Someone asked me about our Network Ops Center (NOC) and why it is in Cedar Rapids, rather than Yuma. While I am a firm believer in keeping business local, there are several reasons why I chose for us to go the route we did, and also sell the idea to Craig.
In Yuma, there is somewhat of a lack of network provisioning. I remember not so many years ago, a person in the foothills running a backhoe, nicked the fiber optic cable bringing our internet into town (ouch, poor guy probably took lots of flack on that one). For those of us that remember, it was a bad day as most (if not all) of the broadband in town was down. Although there may be more redundant connections here at present, it is nothing like the Midwest. Due to the Midwest being the major business manufacturing hub for the U.S., there are a huge number of redundant connections pretty much everywhere. Couple that with the fact that there was an already established NOC available for us, and the decision was an easy one. Someday in the future I may be able to move it right here to Yuma, but for now, we have the best of both worlds: A world class NOC and Helpdesk, and a world class local staff of IT personnel. We have more trained IT personnel than any other IT provider in town. Come see what its like to be a customer again!