As the Executive Director of a non-profit organization I am always looking for the best value when it comes to equipment and service. Often it is a struggle to find that one company that can give you both at a level our organization can afford. I am proud to say that for the past 4 years we have been very pleased with Yuma Office Equipment. They worked within our budget, pairing us with the best copying and fax equipment, along with a comprehensive maintenance agreement. Offering same day assistance if something goes wrong, and knowing that their technicians are right here in town has added to my belief that they offer the best value. We appreciate everything that Craig Crossland and his staff do for Hospice of Yuma and recommend Yuma Office Equipment to any business looking to add new copying and faxing equipment.
John Williams
HOSPICE OF YUMA
Arizona Counseling & Treatment Services
Blog
Professional Diplomacy: How to Deal with Difficult People at Work
Posted Feb 13, 2017
Identify the Problem - Clarify what, precisely, is the problem. Acknowledge how the problem makes you feel and how it affects your ability to do your job.
Understand the Situation - Work from the assumption that people are doing their best. What factors may be making them act this way? In some cases, you can manage the problem "around" the individual. If not, it's time to talk.
Start a Dialogue - Ask for a private discussion and share your perspective with the offender to encourage empathy, and be empathetic in return.
Work the Problem - How can the issue be resolved or improved? Focus on things you can change and agree on actionable steps.
Follow Up - Acknowledge and reinforce behavior changes that help, and keep nudging toward the behavior you want. If it's not working, communicate your concern and suggest next steps.
Bring in the Boss - If the person is unwilling to change and you've done your due diligence, it may be time to speak with your manager and bring in some additional perspective. Frame the conversation around the issue as it affects your job.
