As the Executive Director of a non-profit organization I am always looking for the best value when it comes to equipment and service. Often it is a struggle to find that one company that can give you both at a level our organization can afford. I am proud to say that for the past 4 years we have been very pleased with Yuma Office Equipment. They worked within our budget, pairing us with the best copying and fax equipment, along with a comprehensive maintenance agreement. Offering same day assistance if something goes wrong, and knowing that their technicians are right here in town has added to my belief that they offer the best value. We appreciate everything that Craig Crossland and his staff do for Hospice of Yuma and recommend Yuma Office Equipment to any business looking to add new copying and faxing equipment.
John Williams
HOSPICE OF YUMA
Arizona Counseling & Treatment Services
Blog
The Little Things Matter to Your Customers
Posted Nov 21, 2016
You've optimized your prices, created a quality product, and trained your employees to provide great customer service. But, are you doing enough to provide a knockout customer experience? It’s the little things you do that can make your customers feel truly valued and excited to come back to do business with you again.
Say Thank You. Saying "Thank you" is a relationship-building exercise. Your customers make a choice each time they do business with you, so acknowledge their role and the value they bring to your company. A little sincere appreciation goes a long way.
Have Fun. Smiles and laughs release happy endorphins that feed your customers' satisfaction. Have fun and make the experience enjoyable for everyone involved. Joking, smiling, and being genuine will help build a positive relationship.
Follow Through. Do what you say you’re going to do. When you make a promise to your customer, follow through on it. You'll build a reputation as a trustworthy company.
Be a Resource. You have tremendous expertise to offer your customers. The more you demonstrate it, the more your customers will turn to you for your perspective. They'll see your value and learn to trust you as an industry expert.
