The service we have. and continue to receive. from both Chris and Diane. is exceptional to say the least. Chris has gone the extra mile on more occasions than I can easily name to be sure we are satisfied with his service. Diane takes our many questions in stride, and always provides exactly what we are looking for. even when we aren\'t even sure what it is. After a thorough review of the available companies and copiers. and several interviews and presentations, it was decided to go with Yuma Office Equipment, utilizing the State of Arizona Contract. Since we made the switch in copiers. we are experiencing no errors in billing and great service. Before the change, it was a monthly issue. with lost invoices and late charges. Service was slow and at times. did not handle the problem. With the new contracts. we can bill everything to a Purchasing Card which also gives us the option to split out the individual charges to multiple accounts. We are a very large organization. with many campuses. spread out from San Luis to Parker; Chris has never once indicated that the immense amount of time and travel required of him in the set up and continued handling of the accounts was any kind of issue. He is an amazing representative to work with, and we count ourselves lucky to have him handling our accounts.
Peggy - Purchasing Agent at AWC
Advancements in technology have provided us with all sorts of innovative new ways to communicate with people. But while these options are convenient and have their pros, they don't eliminate the need to meet in person from time to time.
Most business professionals believe virtual meetings can’t compete with a face-to-face meeting. In a survey by Forbes, 84 percent of business executives said they preferred face-to-face communication. Another survey by Crown Plaza Hotels and Resorts found that 47 percent believe they lost a contract or client because they didn’t spend enough time in person to develop a relationship. So we know face time matters, but why?
A face-to-face meeting makes it easier for you to build trust, which is essential to any business relationship. An in-person meeting provides the opportunity to learn about each other outside of business, allowing for small talk and, ultimately, trust building. You are able to establish more of a connection with your client, and this personal relationship increases the likelihood that they will remain with your company.
So while it’s not a bad thing to send emails to a client or communicate with them via Skype, don’t completely neglect to spend face time with them. The advantages of meeting your clients for a face-to-face visit cannot be dismissed.