As the Executive Director of a non-profit organization I am always looking for the best value when it comes to equipment and service. Often it is a struggle to find that one company that can give you both at a level our organization can afford. I am proud to say that for the past 4 years we have been very pleased with Yuma Office Equipment. They worked within our budget, pairing us with the best copying and fax equipment, along with a comprehensive maintenance agreement. Offering same day assistance if something goes wrong, and knowing that their technicians are right here in town has added to my belief that they offer the best value. We appreciate everything that Craig Crossland and his staff do for Hospice of Yuma and recommend Yuma Office Equipment to any business looking to add new copying and faxing equipment.
John Williams
HOSPICE OF YUMA
Arizona Counseling & Treatment Services
Beware of Toner Pirates!
Dear Clients:
Every week we receive messages from customers concerned about strange telephone calls from someone representing himself as "Craig Crossland" of the "Mesa, Arizona branch of Yuma Office Equipment"! The caller tells our clients there is going to be an "enormous price increase in their copier supplies" and states "this is the last chance to purchase these supplies at the regular price". BEWARE! THIS CALLER IS NOT CONNECTED WITH YUMA OFFICE EQUIPMENT. These people are "toner pirates" and they are here to steal your money.
Our clients know that Yuma Office Equipment is locally owned and operated - we have no "branches" in other cities. In most cases, when you have a maintenance agreement with our office, your labor, parts and supplies (except for paper) are included. These fraudulent "toner phoners" try to mislead you into ordering supplies you do not need at outrageously inflated prices.
If you are a customer of Yuma Office Equipment, please be aware of the following types of calls:
- A friendly caller that avoids giving a firm's name ("Hi, this is Eric from customer service and .....)
- Callers that demand you take action that same day ("You must act NOW to get these low prices")
- Callers unwilling to leave a telephone number so you can call them back - usually the caller immediately hangs up.
If you are unsure about questionable solicitation calls, please ask for a telephone number to return their call, and contact us immediately (343-2298). We will be more than happy to assist you in determining the caller's validity.
Sincerely,
Daniel Bombard
General Manager
