Your persistence and patience has saved a lot of un-necessary shuffling of equipment, IT staff time and unrealized (future) gains of payroll staff time. It’s my opinion that companies which were able to survive the recent economic issues and flourish, can attribute much of their survival to excellent customer service like yours.
Mark Cameron - Network Administrator - Foothill Packing
Beware of Toner Pirates!
Every week we receive messages from customers concerned about strange telephone calls from someone representing himself as "Craig Crossland" of the "Mesa, Arizona branch of Yuma Office Equipment"! The caller tells our clients there is going to be an "enormous price increase in their copier supplies" and states "this is the last chance to purchase these supplies at the regular price". BEWARE! THIS CALLER IS NOT CONNECTED WITH YUMA OFFICE EQUIPMENT. These people are "toner pirates" and they are here to steal your money.
Our clients know that Yuma Office Equipment is locally owned and operated - we have no "branches" in other cities. In most cases, when you have a maintenance agreement with our office, your labor, parts and supplies (except for paper) are included. These fraudulent "toner phoners" try to mislead you into ordering supplies you do not need at outrageously inflated prices.
If you are a customer of Yuma Office Equipment, please be aware of the following types of calls:
- A friendly caller that avoids giving a firm's name ("Hi, this is Eric from customer service and .....)
- Callers that demand you take action that same day ("You must act NOW to get these low prices")
- Callers unwilling to leave a telephone number so you can call them back - usually the caller immediately hangs up.
If you are unsure about questionable solicitation calls, please ask for a telephone number to return their call, and contact us immediately (343-2298). We will be more than happy to assist you in determining the caller's validity.